The Office of Environment and Heritage cares for and protects NSW’s natural environment, culture and heritage.
The main objective of this project was to encourage landlords of 20,000 rental properties for low income earners to adopt solar panels by 2020.
The Office of Environment and Heritage cares for and protects NSW’s natural environment, culture and heritage.
The main objective of this project was to encourage landlords of 20,000 rental properties for low income earners to adopt solar panels by 2020.
My role within this project was conducting interviews and user testing, ideation and producing artefacts like a persona, customer journey map, affinity map and empathy map.
My role within this project was conducting interviews and user testing, ideation and producing artefacts like a persona, customer journey map, affinity map and empathy map.
We divided our effort between tenants and landlords in order to conduct research and gain insights from the two different perspectives.
Insights were gained through user interviews and observation and made these visible through mapping out the interactions between the different parties.
We divided our effort between tenants and landlords in order to conduct research and gain insights from the two different perspectives.
Insights were gained through user interviews and observation and made these visible through mapping out the interactions between the different parties.
As a group we went through existing research that had been done by NSW OEH
As a group we went through existing research that had been done by NSW OEH
As a deliverable to the client I aggregated insights with another colleague into an empathy map. This gave us an understanding to the tenant persona.
As a group we went through existing research that had been done by NSW OEH
As a deliverable to the client I aggregated insights with another colleague into an empathy map. This gave us an understanding to the tenant persona.
In our “Tenant Team” we came up with The ‘How might we?’ format to help summarise the opportunities.
I along with another colleague created a customer journey map. It was found the tenants often did not feel involved or in control of the process, quality or trustworthiness of the installers and property managers. The customer journey helped to identify these two parties as the key to educate the tenants about cost savings and energy efficiency.
Organising a time to install the solar panels and getting time off work delayed the whole process at various points of the installation process.
I along with another colleague created a customer journey map. It was found the tenants often did not feel involved or in control of the process, quality or trustworthiness of the installers and property managers. The customer journey helped to identify these two parties as the key to educate the tenants about cost savings and energy efficiency.
Organising a time to install the solar panels and getting time off work delayed the whole process at various points of the installation process.
I along with another colleague created a customer journey map. It was found the tenants often did not feel involved or in control of the process, quality or trustworthiness of the installers and property managers. The customer journey helped to identify these two parties as the key to educate the tenants about cost savings and energy efficiency.
Organising a time to install the solar panels and getting time off work delayed the whole process at various points of the installation process.
After using dot voting between us on various ideas we came up with we decided on an app that could act as a review system. The final prototype includes checklists within a mobile app. The installer needs to complete forms that the tenant can review. A tenant could rate whether tasks were completed and which could be reported to a supervisor.
After using dot voting between us on various ideas we came up with we decided on an app that could act as a review system. The final prototype includes checklists within a mobile app. The installer needs to complete forms that the tenant can review. A tenant could rate whether tasks were completed and which could be reported to a supervisor.
After using dot voting between us on various ideas we came up with we decided on an app that could act as a review system. The final prototype includes checklists within a mobile app. The installer needs to complete forms that the tenant can review. A tenant could rate whether tasks were completed and which could be reported to a supervisor.
The client got a an overview of the most relevant obstacles based on research with real customers. For example that installers and property managers need to become a bigger focus. Or that trust needs to be established before education can start.
The client was very happy with the results and mentioned the research would help enormously to minimise and mitigate risk of unforeseen issues. Further ideas will be tested for financial feasibility.
The client got a an overview of the most relevant obstacles based on research with real customers. For example that installers and property managers need to become a bigger focus. Or that trust needs to be established before education can start.
The client was very happy with the results and mentioned the research would help enormously to minimise and mitigate risk of unforeseen issues. Further ideas will be tested for financial feasibility.
The client got a an overview of the most relevant obstacles based on research with real customers. For example that installers and property managers need to become a bigger focus. Or that trust needs to be established before education can start.
The client was very happy with the results and mentioned the research would help enormously to minimise and mitigate risk of unforeseen issues. Further ideas will be tested for financial feasibility.
